Shipping Policy
This policy explains how and when Lupus Armor LLC processes and delivers physical products ordered from lupusarmor.com.
Last updated: October 12, 2026
1. Retail orders (online shop)
- Order processing: we normally process retail orders within 1 to 2 working days after we receive your order and your payment is confirmed.
- Delivery time: the estimated delivery time depends on your delivery location and the courier service used. Our team confirms the estimated delivery time with you when we receive your order.
- Shipping method: orders are sent by courier service. Available shipping options are shown at checkout or confirmed by our team.
- Shipping cost: where shipping costs apply, they are shown at checkout or confirmed by our team before your order is shipped.
- Tracking: when your order ships we send you a confirmation, with a tracking number where the courier provides one.
2. Wholesale orders (B2B)
Delivery time for wholesale orders depends on the order quantity and the shipping mode. The final shipping mode and delivery time are discussed and agreed when the order is placed.
- By air: 7 to 15 working days, depending on the destination.
- By sea: 45 to 60 days, depending on the final destination.
- Wholesale shipping costs and terms are included in the quotation or order confirmation for your order.
To start a wholesale order, visit our Wholesale page or contact us.
3. Delivery times are estimates
Delivery times are estimates, not guarantees. Customs checks, weather, courier delays, public holidays and other events outside our control can delay delivery. Working days are Monday to Friday, excluding public holidays.
4. Customs, duties and taxes
For international orders, import duties, customs fees and taxes charged by the destination country are the responsibility of the buyer unless we agree otherwise in writing.
5. Address accuracy
Please check your delivery address and phone number when you order. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
6. Damaged, lost or incorrect orders
If your order arrives damaged or incorrect, or does not arrive, please inform us within 2 to 3 days of the delivery date (or the expected delivery date) by emailing support@lupusarmor.com. See also our Return & Refund Policy.
7. Contact
Lupus Armor LLC · 1001 S Main St, Ste 5529, Kalispell, USA · support@lupusarmor.com · +1-406-4792333